FREQUENTLY ASKED QUESTIONS

Easy! Simply take our complimentary skincare assessment to receive customized routine recommendations based on your skin type, concerns, and lifestyle. If you have any questions about your recommended products, connect with one of our RFA skincare experts by emailing skin@rfaskincare.com

We offer a large selection of pregnancy and nursing-safe products. You can see all of our pregnancy safe products under the "Pregnancy and Nursing" collection. You can also click the link below to take our personal skincare assessment to receive product recommendations customized to your skin type, concerns, and lifestyle. We always recommend speaking with your OBGYN for final approval.

We offer

You can ensure you’re choosing the right products for your skin type by taking our personalized skin assessment or by shopping by skin type on the Shop page. The RFA team is here to help you every step of the way. If you have questions you would like to ask one of our RFA skin experts, simply submit the form located on our Contact Us page.

We currently ship to US and Canada, and we are hoping to extend to other countries in the future!

If you are local or happen to be in the St. Louis area, we would love for you to stop by Racquel Aesthetics to shop in person!

Yes! All of our RFA skincare prodcuts are vegan and cruelty-free.

Yes! You can purchase an electronic gift card online to be used for online purchases. Please note RFA Skincare gift cards cannot be used in store at Racquel Aesthetics.

We offer free shipping on all orders over $150.

While it can depend on several factors, a good rule of thumb is to apply your products from thinnest to thickest!

For specific questions, email skin@rfaskincare. Be sure to include a list of all products you are currently using in your routine.

It’s safest to add products into your routine one at a time. This approach allows your skin time to adjust and limits confusion about what product might be causing a particular skin response. We recommending waiting 1-2 weeks before adding new products into your new routine. For specific questions, email skin@rfaskincare.com.

Don't worry - this is totally normal! A temporary flare-up of acne, known as purging, is very common afterstarting a product that increases cell turnover such as retinoids or exfoliating acids like Koji Clear pads and Lux Pads. The good news? This temporary flare-up usually lasts just 6-8 weeks, and it's your skin's way of revealing its true potential. Stay patient – clearer, glowing skin is on the horizon! Your skin isn't acting up; it's actually leveling up!

Everyone can benefit from using an RFA pad! To learn more about which RFA pad is right for you, check out this blog post!

It is very common to experience a slight tingle after applying medical grade skincare products. However, if it feels more like stinging or burning, you are likely experiencing a compromised skin barrier. This can be caused by factors such as over-exfoliation or change in climate. In order to restore your skin barrier,  stop all of your skin actives (such as exfoliants,  acids, retinoids, benzoyl peroxide, etc.) and apply soothing and hydrating ingredients such as RFA Rescue Cream or one of our RFA moisturizers. Once your skin has normalized and you’re no longer experiencing any burning or stinging,  slowly reintroduce your other products back into your routine.

Absolutely! We are here to help you every step of your skincare journey. For questions related to your current RFA products, email skin@rfaskincare.com. If you're interested in a virtual one-on-one consultation, click here to learn more.

We aim to take the guesswork out of skincare for you. That's why we have created the RFA Foundational 5 bundle! This bundle includes the core products we believe are essential to every skincare routine - a gentle cleanser, moisturizer, vitamin c serum, exfoliating acid, and SPF. If you still have questions, email skin@rfaskincare.com and our amazing team of skin experts will help answer your questions!

We pride ourselves in fulfilling your orders very quickly so you can start using your products as soon as possible!  Unfortunately, this means that once your order has been submitted our team is likely already working to fulfill your order. We will always try our best to accommodate any changes if your order is not already in process.  Please email claims@rfaskincare.com with your name and order # and our team will assist promptly!

Orders received before 12:00 pm CST Monday through Friday are shipped out the same day. Any orders received after this time will be shipped out the following business day. Shipping times will vary according to the carrier and destination. We offer expedited shipping options for your convenience.

We are unable to redirect orders to a different address after the package has left our facility. To check on the status of an order, email claims@rfaskincare.com.

To initiate a return, please review our return policy. Please note that we can only process a return if it meets our Return Policy criteria outlined above. Gift cards are not eligible for a return.

We are very sorry if there has been a problem with your order! Please email claims@rfaskincare.com and we will be happy to assist you as soon as possible!

It has been our experience with shipping carriers  that “delivered” is not always accurate and can actually occur several days later. For this reason, please allow 2-3 business days for actual delivery. If you still have not received your order, please reach out to claims@rfaskincare.com and we will be happy to assist you!

We are so sorry that your product arrived damaged! Please email claims@rfaskincare.com and we will be happy to assist you!